Support

Help with Foglyph

01. Get in touch

For help, bug reports, feedback, or account and privacy requests, email Ilia Khuzhakhmetov at huzhah@icloud.com.

For a technical problem, include your iPhone or iPad model, iOS version, Foglyph version, and the steps that led to the issue. Please do not send passwords or private journal entries. Screenshots are optional; remove personal information before sharing them.

02. Exploration and location

Allow location access and Precise Location in iOS Settings, start an exploration session with the play button, and walk where your device has a reliable GPS signal. Tap Stop when you finish. An active session can continue while the screen is locked.

Maps and community features need an internet connection. Direction guidance shows a straight-line bearing and distance, not a road route.

03. Accounts and community content

Your personal journal works without an account. Community contributions use Sign in with Apple. After your first sign-in, choose and save a public name to complete your profile. Contributions are reviewed before publication.

Use the reporting controls in the app to report community content, or contact us by email. To delete your online account, open Account and choose Delete account. Account deletion does not erase the personal journal stored on your device.